Return and Refund Policy

Thank you for shopping at VIBE VAULT. We want to ensure you have a transparent shopping experience. Please read our Return and Refund policy carefully before making a purchase.

1. 7-Day Return Window

You have 7 calendar days from the date you receive your item to request a return. If 7 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must meet the following strict conditions:

• The product must be unopened, unused, and in the exact same condition that you received it.

• It must be in its original original packaging with all seals, tags, manuals, and accessories completely intact.

• You must provide the original receipt or proof of purchase.

3. Return Shipping Costs

• The customer is fully responsible for paying their own shipping costs for returning any item.

• Shipping costs are non-refundable. We highly recommend using a trackable courier service, as we cannot guarantee that we will receive your returned item.

4. Inspection and Refunds

• Once your return is received at our facility, our technical team will conduct a thorough inspection of the product.

• Following inspection, we will notify you via email/SMS whether your refund has been approved or rejected based on the condition of the item.

• If approved, your full refund will automatically be processed and applied to your original method of payment within a certain number of business days.

5. No Warranty Policy

• Please note that we deal in portable electronic tech and gadgets, and there is absolutely no warranty provided on any of our products after the initial 7-day checking window has passed.

• We do not cover any damages caused by personal misuse, water damage, or wear and tear over time.

How to Start a Return

To initiate a return, please contact our customer support team at 03211275900 with your Order ID and photos of the unopened package. Returns sent back without prior communication will not be accepted.